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FAQs

You’ll find all the info you need to get started and begin using the Kura app to track journeys in the Frequently Asked Questions below.

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Getting started

I’ve downloaded the app, now what?

You will receive a Welcome email once your child has been issued with their unique Kura swipe tag the timing of this email may differ depending on your school but is usually within the first few weeks of term. This email contains your unique Link code that unlocks access to journeys in the app. If you think you should have received an email but haven’t please contact our Control Centre Team. Once you have received your email you can create an account and login. You will receive one email and one unique link code per registered passenger.

How do I create an account?

Tap sign-up on the bottom right of the login screen. Enter your email address, enter a password, and your phone number. Tap sign-up. You will be sent an email from [email protected] containing a confirmation code. You will be asked to confirm your sign-up in the app. Add your confirmation code and tap confirm. You can now login to the app using the details you have just set up.

How do I reset my account password?

On the login screen, tap ‘Forgot Password’. Enter your email address and tap ‘Send’. You will receive an email to your registered email address from [email protected] containing a confirmation code. The app will redirect to a Forgot Password screen. Enter your confirmation code, enter a new password and tap Submit. You can then sign-in to your account using your new password.

How do I enter my link code?

Tap the Menu button at the top right of any screen following sign-in. A menu will expand. Tap ‘Link’. This will direct you to a screen where you can enter your link code. Tap SUBMIT to establish your link and tap Back so that you can view your passenger’s trips. You can enter multiple link codes to see all your trips in one place, just hit the menu again and repeat the process.

Where do I find my link code?

It’s in the Welcome email you receive when your school is ready to go live.

Why do I need a link code?

Your link code will establish your link to you passenger’s organisation so that you can view their trip details.

What if I have passengers at different schools?

You don’t need to create a new account; you can access all of your passengers using one account. You will be sent an email from [email protected] for each passenger and can enter each link code within the app to establish a link to each passenger’s journeys.

Other questions

How do I log-out?

Tap the Menu button at the top right of any screen. A menu will expand. Tap ‘Logout’ to logout of the app.

How do I view your Privacy Policy?

Tap the Menu button at the top right of any screen. A menu will expand. Tap ‘Privacy’ to view the Privacy Policy. This will open in your browser.

The Schedule Screen

How do I view my passenger’s scheduled trips?

As soon as you’ve entered your link code you will see a calendar and below that, all the scheduled trips for that day. The list shows all of your passenger’s scheduled trips, displayed in date and time order.

How do I cancel a trip?

Tap the “Remove” link at the bottom of your chosen journey. You will be asked to confirm if you wish to remove your passenger from the selected trip. If you confirm that you would like your passenger removed, a success message will be displayed and the trip will be removed from your passenger’s Schedule meaning you won’t receive an alert when they don’t board.

The View Journey screen

How do I view my passenger’s trip and tracking details?

Tap the panel with your passenger’s name, route number and the map. This will open a View Journey screen where you can see the scheduled stops represented on a map. You can tap a stop point on the map to see the stop name and you’ll see the scheduled boarding/alighting and arrival times at the bottom of the screen.

How do I move and zoom the map?

To move the map you can drag the map with your finger. You can zoom in and out of the map by using two fingers; drag your fingers apart to zoom in and pull your fingers together to zoom out. You can push the map with two fingers for a 3d view of the surrounding area.

How do I see my passenger’s expected boarding and disembarking times?

To view your passenger’s expected boarding and disembarking times tap the eye icon to the right of the trip name. In the View Journey screen the name of the expected boarding stop and the name of the expected disembarking stop are displayed at the bottom of the screen. You can see the scheduled times for each stop to the right of the stop name.

How do I see my passengers’ actual boarded and disembarked times?

Tap the panel with your passenger’s name, route number and the map. Once a journey is active or a journey has completed, you can view your passenger’s actual boarding and disembarking times next to the stop names at the bottom of the screen.

How do I see the vehicle location for active journeys?

Tap the panel with your passenger’s name, route number and the map. Where a journey is in progress you can see the vehicle location represented by a vehicle icon on the map. The vehicle image will move as the journey progresses and journey updates are received. When your passenger boards or disembarks an icon will display on the map to show the boarding or disembarking location.

How do I view my passengers’ completed journeys?

Use the calendar to select past dates. In the View Journey screen the actual boarding stop name and time and the name and time at the expected disembarking stop are displayed at the bottom of the screen. You can see an icon on the map representing your passenger’s boarding and disembarking point.

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For existing parents and schools. During the first few weeks of term, you will receive a Welcome Email with your secure, unique Link code allowing you to access the app.